Everything You Need
to Know About FairTax.
From document uploads to refund timelines — all your ITR filing questions, answered by our experts. Can't find what you're looking for? Contact us directly.
Most returns are filed within 5 minutes of uploading documents. The AI reads your documents instantly, and expert review typically takes a few hours. You'll receive your quote within 24 hours, ready to approve and file.
At minimum, you need:
- Form 16 (if salaried) or Payslips (if self-employed)
- Any investment/deduction proofs (home loan certificate, insurance receipts, school fees, etc.)
We also accept NPS statements, donation receipts (80G), and bank statements for additional income sources.
Yes! Our platform is 100% mobile-friendly. You can take photos directly from your camera, upload PDF files, or upload scanned documents. For best results, ensure documents are clear, well-lit, and properly oriented.
Absolutely. We use 256-bit encryption for all data in transit and at rest, HTTPS/SSL for secure connections, and regular third-party security audits. Your data is never shared with third parties (except required tax authorities). Documents are deleted after filing is complete, unless you choose to keep them.
Your refund depends on your total income and tax paid, deductions you claim (HRA, investments, donations, etc.), and which tax regime you choose. FairTax analyzes both Old Regime vs New Regime and recommends the one that maximizes your refund. On average, our customers save ₹15,000–₹50,000 by switching regimes.
Refunds typically arrive in 7–10 working days after filing (standard processing). If you opt for our Fast Track option, we guarantee expedited processing and refunds usually come in 3–5 working days (small additional fee applies).
If your income is higher than the TDS deducted, you may owe tax. FairTax will clearly show this in your quote so you know exactly how much to pay before filing. We guide you through the payment process via the official Income Tax portal.
Yes! FairTax automatically identifies and claims all eligible deductions:
- HRA — up to 50% of basic salary (metros), 40% (others)
- LTA — Leave Travel Allowance, auto-computed
- Standard Deduction — ₹50,000 for salaried employees
- Section 80C — insurance, PPF, ELSS, tuition fees & more
- Section 80D — health insurance premiums
Pricing is based on your filing type — split into 50% upfront and 50% after your refund is credited.
Filing is completely FREE if you:
- Qualify as a senior citizen (60+ years)
- Are a widow/widower
- Are a single parent
- Are differently-abled
- Refer 5 friends to us
No hidden charges whatsoever. You see the exact fee upfront in your quote before filing. The fee covers AI document reading, expert CA review, ITR filing, and WhatsApp support throughout the process.
Fast Track processing costs ₹500 extra and guarantees your refund within 3–5 working days (vs. standard 7–10 days). This is completely optional — choose standard processing and save ₹500.
For each friend who files their ITR with FairTax through your referral:
- 1 referral: ₹250
- 3 referrals: ₹1,000 + your filing is FREE
- 5 referrals: ₹5,000 + your filing is FREE
- 10+ referrals: Up to ₹15,000
Referral payments are released every Thursday at 3:30 PM via UPI or bank transfer.
Yes! We offer a 20% Family Package discount for spouses filing together. Start filing and you'll see this option at the end of the process.
We accept PDF (scanned or digital), JPG/JPEG, PNG, BMP, and TIFF image files. Maximum file size is 25 MB per document, and multi-page PDFs are fully supported.
If the AI cannot read your document, we'll notify you immediately with the reason (e.g., "Image too blurry"). You can then re-scan at higher quality, manually enter the data, or contact our support team for assistance. For best results use clear, well-lit scans with straight orientation.
Yes! Your progress is automatically saved in your browser session. You'll receive a unique submission ID at the start — keep it safe to resume anytime. Important: clearing your browser cache will delete your progress, so note down your submission ID.
We're available 24/7 across multiple channels:
- WhatsApp: +91 73975 10254 — fastest response
- Email: fairtaxadvisors@gmail.com — 2-hour response
- Phone: +91 73975 10254 — available 9 AM to 9 PM
- Contact Form: Contact page — detailed queries